General terms and conditions

Cancellation & Rescheduling

At TFL, you can easily and free of charge cancel or reschedule  your appointment up to 24 hours in advance. You can do this via the link in the confirmation email you received when you made your appointment. However, if you wish to cancel or reschedule your appointment less than 24 hours in advance (by sending an email to info@tfl.amsterdam), TFL will charge 50% of the cost of the service you booked by sending you an invoice. No exceptions will be made, even in cases of illness, traffic delays, or a meeting running over. We believe that the costs associated with canceling or rescheduling an appointment less than 24 hours in advance should not be borne solely by TFL. Therefore, we believe it's appropriate to share these costs. Rescheduling will only be possible after you have paid our invoice. If you do not agree with our terms and conditions, we advise you not to schedule an appointment with us.

No-show

If you fail to show up for your appointment, which we have or had scheduled especially for you, without prior notice, we will record this as a "no-show." We will then charge you the full amount of the booked massage by sending you an invoice. Rescheduling will only be possible after you have paid our invoice. If you do not agree with our terms and conditions, we advise you not to schedule an appointment with us.

Too late

If you arrive later than the agreed-upon time, TFL is entitled to shorten the treatment and the rate will not change. However, if there isn't a connecting appointment (yet), you might be in luck and still be able to receive the full massage time.

Contraindications

Contraindications are conditions for which it is sometimes wiser to temporarily avoid massage. It's better to wait until the symptoms have subsided before making a new appointment. When receiving a massage, it's important to be honest about your medical history or medical conditions. There are, of course, many conditions and symptoms that could indicate a need to avoid or adapt a massage. It's impossible to list them all, but here are some examples:

• COVID-19
• Fever and flu
• Contagious skin conditions (e.g. herpes, shingles)
• over the entire body – we do not massage
• local – we provide adapted massage if necessary
• In case of cold sores or serious skin conditions on the face, no head massage is given
• Cancer/tumors
• Infectious diseases and local inflammations
• Cardiovascular diseases
• Severe – thrombosis, vein inflammation
• Mild – varicose veins
• Recent fractures, wounds and recent scars
• Pregnancy – relaxing massage only from 12 weeks

Are you unsure whether you can have a massage? Consult your doctor or contact us in advance (info@tfl.amsterdam). If you haven't informed us beforehand, we may decide at the start of your appointment that it's best not to have a massage. You remain responsible for your own health and for providing TFL with the correct information at all times.